Payment Policy
Last updated: December 16, 2024
1. PREAMBLE
This Payment Policy ("Policy") is subject to Wreno's Terms of Use and Privacy Policy. This Policy outlines the terms for subscription-based services and other charges provided by Wreno Home Services LLC, located at 15333 North Pima Road STE 305 Scottsdale, Arizona, 85260 ("Wreno", "we", "us" or "our") to you ("User," "you," or "your").
By using our Services, you agree to adhere to this Policy. We reserve the right to update this Policy at our discretion. Any changes will be communicated to you, and your continued use of our Services constitutes your acceptance of the revised Policy.
2. GENERAL PAYMENT TERMS
2.1. Payment Methods. We currently accept payments via Stripe, which allows credit card and ACH payments. We reserve the right to change our payment processing providers. Users agree to update their payment details accordingly to avoid service disruptions.
2.2. Advance Payment. All Wreno subscription fees are payable in advance and are non-refundable except as explicitly stated in this Policy.
2.3. Promotional Pricing. Promotional or discounted pricing may be offered at Wreno's discretion. Standard pricing will apply at renewal unless otherwise notified in writing.
2.4. Financial Obligations. You are responsible for understanding and meeting your financial obligations. Non-compliance with payment terms may result in suspension of services or termination of agreements with Property Managers.
3. SUBSCRIPTIONS
3.1. Subscription Service Overview. We offer subscription services to verify and onboard Vendors with Property Management companies.
3.2. Payment Terms for Subscriptions
3.2.1. Upfront Payments. Subscription fees must be paid upfront.
3.2.2. Additional Charges. Additional services, such as job leads, are charged on a usage basis and processed via Wreno's billing portal.
3.2.3. Multiple Subscriptions. Each subscription has a unique anniversary date. At Wreno’s discretion, anniversary dates may be aligned by adjusting the initial subscription period.
3.3. Subscription Renewal
3.3.1. Annual Subscriptions. Renew automatically unless you provide written notice of cancellation at least ninety (90) days before the current term’s expiration. Notices should be sent to support@wreno.io.
3.3.2. Monthly Subscriptions. If Wreno implements monthly subscription services for its Vendor SaaS offerings, such subscriptions shall automatically renew on a month-to-month basis unless the Vendor provides notice of cancellation in accordance with Wreno's cancellation policy. Each monthly subscription provides the Vendor recurring access to job opportunities available on the platform, contingent upon the Vendor’s payment of all applicable fees and ongoing compliance with Wreno's terms and conditions of use. Wreno reserves the right to modify the scope, features, and pricing of its subscription services in accordance with applicable notice requirements.
3.4. Scope of Subscription. Each annual subscription allows Vendor verification for one Property Management company. Verification for additional Property Management companies requires separate subscriptions and fees.
3.5. Refund Policy For Subscriptions
3.5.1.1. New Subscriptions. A full refund is available if you cancel within 7 days of the first payment. This refund policy applies to new subscriptions only.
3.5.1.2. Existing or Renewed Subscriptions. Refunds are not available for existing or renewed subscriptions beyond 7 days from the subscription start date.
3.5.1.3. Compliance Refunds. Vendors may request a refund for compliance-related fees within 7 days of payment if Wreno fails to complete the compliance verification process or if there is a material error in the verification. Refunds will not be issued after compliance services have been completed or after the 7-day period.
3.5.1.4. Exceptional Circumstances. Wreno may, at its sole discretion, issue refunds under exceptional circumstances to address specific losses or disputes. Unless explicitly stated, all sales are final.
4. LEAD CHARGES FOR VENDORS
4.1.1. Immediate Charging. Vendors are charged immediately for job leads (“Bids”) upon confirming interest to unlock messaging with prospective customers.
4.1.2. Payment Collection. Payment for leads will be collected through Wreno’s billing portal, alongside compliance fees, and will be usage-based.
4.1.3. Lead Packages.
4.1.3.1. Packages. Vendors may purchase lead packages, with pricing details available in the billing portal.
4.1.3.2. Expiration Terms. Leads may have expiration dates unless specified otherwise during promotional periods. Vendors will be notified in advance of any applicable expiration terms.
4.1.4. Refunds for Leads Packages.
4.1.4.1. Unused Leads Non-Refundable. Leads that expire unused are non-refundable. Vendors are responsible for utilizing within the designated timeframe.
4.1.4.2. Lead Package Refunds. Lead packages are non-refundable once any lead in the package has been accessed or used. Refunds for unused lead packages may be requested within 7 days of purchase, provided no leads have been accessed. After the 7-day period, no refunds will be issued, regardless of usage.
4.1.4.3. Variable Pricing. Lead pricing may vary based on vendor entity size or other factors at Wreno's discretion.
4.1.5. No Guarantee. Purchasing leads does not guarantee job awards. Vendors are responsible for converting leads into contracts.
5. EARNINGS-BASED BILLING MODEL FOR VENDORS
5.1. Trigger Mechanism.
5.1.1. Vendors will be billed upon reaching specified earnings thresholds on the platform during a monthly period.
5.1.2. Earnings thresholds will reset on the first day of each month.
5.2. Tracking and Notifications
5.2.1. Vendors will receive upfront expectations regarding thresholds and will be notified via email upon exceeding a threshold.
5.2.2. A UI tracker may be provided to monitor progress, but its availability is not guaranteed.
5.3. Payment Method. Charges will be applied automatically to the payment method on file. Vendors must maintain a valid payment method to avoid service disruption.
5.4. Threshold Adjustments. Earnings thresholds may change at Wreno's discretion. Notice of changes will be provided, and Vendors may be required to acknowledge updated terms in the payment system.
6. PROPERTY MANAGERS POLICIES
6.1. Compliance Checks. Compliance checks are funded by Vendors unless otherwise covered by the Property Manager. Property Managers may choose to pay for compliance checks at their discretion.
6.2. Subscription Requirement. Property Managers must have an active subscription to access additional services, such as locating new Vendors.
6.3. Tiered Charges. Property Managers are subject to a tiered system of charges, which may be processed via ACH and/or credit card/payment card methods. These charges may include:
6.3.1. Implementation Fees. These charges may include:
- One-time implementation fee for initial service setup.
- Custom implementation/integration fee for personalized system requirements.
- Platform Access Fee.
- Vendor Sourcing Fee (fixed or variable).
- Per-Vendor Compliance Verification Fee.
- Additional Compliance Services Fee.
7. LATE PAYMENTS
7.1. Due Dates. All fees are due on the dates specified in invoices, statements, or other notices sent by Wreno.
7.2. Late Fees. For any outstanding balances not paid within 30 days of the due date, a late fee of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law. This will be calculated based on the total overdue amount.
7.3. Payment Reminders. We may send payment reminders and overdue notices via email or other methods.
7.4. Collections. If any account is sent to collections for chronic late payment or non-payment, the user will be responsible for paying all collection costs incurred by Wreno.
7.5. Payment Plans. We aim to work constructively with Users facing financial hardship. In certain cases, payment plans or adjusted timelines may be arranged at Wreno's discretion by contacting our billing department. However, interest may still accrue on overdue balances.
7.6. Service Suspension. We reserve the right to disable User accounts and access to our platform if invoices remain unpaid after reasonable notice. Services will be restored once payment is received.
8. CANCELLATION POLICY
8.1. Cancellation Procedure. Subscriptions can be canceled via Wreno’s payment processing platform or by emailing support@wreno.io.
8.2. No Refunds for Early Termination. Upon cancellation partway through the subscription term, no refunds will be provided for the remaining portion of the subscription, except as stated otherwise in this Policy. This signifies that in a situation where a User terminates their annual subscription service just three months into the subscription period, no refund will be provided for the remaining nine months of the subscription.
8.3. Exceptions. Notwithstanding Section 8.2, we reserve the right, at our sole discretion, to make exceptions to this non-refund policy in unique or exceptional circumstances.
8.4. Final Decisions. Decisions made by us under this section shall be final and binding.
9. MISCELLANEOUS
9.1. Miscellaneous. Any subject matter not addressed in this Policy shall be governed by the Agreement.
9.2. Conflict of Terms. In the event of a conflict between this Policy and the Vendor User or Property Manager Agreement, the terms of the Vendor User or Property Manager Agreement shall prevail.
9.3. Taxes. All Fees and other amounts payable by you under this Policy are exclusive of taxes and similar assessments. Without limiting the foregoing, you are responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by you hereunder.
9.4. No Setoff. All amounts payable to Wreno under this Policy shall be paid by You to Wreno in full without any setoff, recoupment, counterclaim, deduction, debit, or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable law).
9.5. Governing Law. This Policy is governed and construed in accordance with the laws of Arizona, United States, without regard to its conflict of law provisions.
