Privacy Policy
Last updated: May 1, 2024
1. This Privacy Policy ("Policy") for Wreno ("Wreno", "we", "us" or "our"), describes how and why we might collect, store, use and/or share ("process") your information when you use our services, such as when you:
a. Visit our website at https://wreno.io/, https://vendorease.wreno.io/, https://homebase.wreno.io/ or any other website of ours that links to this Policy.
b. Download and use our mobile application or any other application of ours that links to this Policy.
c. Engage with us in other related ways, including any sales, marketing or events.
2. Your privacy is very important to us when using Wreno. You are trusting us with your data, and we want to make sure it’s safe, secure, and handling in a responsible manner. Below is the Privacy Policy that Wreno Home Services, LLC 15333 North Pima Road STE 305 Scottsdale, Arizona, 85260 (“Wreno”, "Company", " us", " our", and " we") commits to which outlines what data we collect and how it is used. We reserve the right to update this Policy and will post any changes here. If you have any questions, please reach out to us by emailing support@wreno.io. Wreno recognizes the importance of privacy, and this Policy is to help you understand and describe how we collect, use, and disclose your data:
a. Collection and use of information
b. Sharing your data
c. Categories of data
d. How we use your data
e. Security of your data
f. Use of third-party services
g. Your Privacy Rights
h. Children’s data
i. Cookies
j. Users outside the US
k. Changes and contacting us
3. Collection and use of information.
a. We collect data about you directly from you and automatically through your use of our Services. We may combine data automatically collected with other data that we have collected about you including from publicly available sources. We encourage you to provide only that data that is necessary for using our Services.
b. Data collected automatically. Like many websites, technologies to receive and store certain types of data when you interact with us through your device. Using these technologies helps us customize your experience with our Services, improve your experience.
4. Sharing your data. We do not sell your data to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your data with others except as indicated within this Policy, or when we inform you at a subsequent time. We may share your data as follows:
a. With third-party service providers, contractors, or government entities.
b. We use third-party service providers services on our behalf or to assist us with providing services to you such as: to process payment card transactions, sending emails hosting, IT services, or customer service;
c. For search engine optimization (“SEO”) purposes and for serving you the most relevant advertising;
d. With service providers and government entities for legal, security, and safety purposes. This includes sharing data to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.
e. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to enforce applicable Terms of Service or this Policy.
f. For our own internal business purposes including but not limited to product improvement in aggregated, anonymized, and/or de-identified form that cannot reasonably be used to identify you.
5. Categories of data. When using Wreno, we collect information including but not limited to the following potentially personal data (or “personal information”):
a. First and last name
b. Contact information (company, email, phone, physical business address)
c. Employer and Title/Position
d. Taxpayer Identification # (Employer Identification # "EIN" or Social Security # "SSN")
e. Background Check Information: Depending on the requirements of the third-party software we use for background checks, we may collect additional personal information. This could range from basic information such as your first and last name and address(es), to more sensitive information such as your Social Security Number (SSN).
f. Password: We collect and store passwords to ensure the security of your account and protect your personal data.
g. SSN, TIN, professional license and certification information, W9 information: In certain circumstances, such as for employment purposes or business-related interactions, we may collect Social Security Numbers (SSN), Tax Identification Numbers (TIN), professional license and certification information, and W9 information. This data is collected in accordance with applicable laws and regulations and is handled with the utmost care and security.
h. Insurance Information: If you engage in transactions with us that require insurance coverage, we may collect relevant insurance information to facilitate those transactions.
i. Business Information: If you are engaging with us in a business capacity, we may collect relevant information including your company name, job title, professional certifications (with specific details), and professional contact details.
j. Any other data you provide to us through your use of the Services or Wreno websites
6. How we use your data. We may use data we collect about you to:
a. We will use your data to provide our Services to you; we use the payment data you provide to us in order to alert you of, to allow us to present the billing history, and to perform internal financial processes.
i. When you make a purchase or pay for a service, we collect payment information from you. This includes details such as your name, billing address, payment card, CVV code and expiration date.
ii. Payment information is processed and secured by authorized third-party processors according to industry standards.
b. Improve our products. Analysis about your use of, or interest in our products.
c. We may send you service emails to ensure the service is working properly.
d. Subject to your preference, we may send you emails about new product features or other news about Wreno or on topics we think would be relevant to you.
e. We may contact you to inform you about changes in your services, our service offering and other important service-related notices.
f. We may use your data to comply with applicable legal obligations as well as to protect our rights and interests as well as the rights and interests of our users and any other person.
g. To provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
h. To facilitate account creation and authentication and otherwise manage user accounts.
i. We may process your information so you can create and log in to your account, as well as keep your account in working order.
j. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.To enable user-to-user communications.
k. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
l. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.To evaluate and improve our Services, products, marketing, and your experience.
m. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.To determine the effectiveness of our marketing and promotional campaigns.
7. Security of your data. We take reasonable and appropriate steps to protect the data entrusted to us and treat it securely in accordance with this Policy. We implement safeguards designed to protect your data from accidental/unlawful destruction, loss, alteration, and unauthorized dissemination. We will retain your data as needed to fulfill the purposes for which it was collected or as needed to fulfill our business needs or legal requirements. In the event that a security issue arises, we will disclose any relevant information via email or our social media channels.
8. Use of third-party services. The use of third-party services and software libraries is necessary to help power and deliver the Services.
9. Users outside the United States. If you are an individual located in another jurisdiction outside of the US with laws governing data processing that differ from US laws, please be aware that data we collect will be processed and stored in the US or in other countries where we or our service providers have operations. Your use of the Services is voluntary and you are doing so with a full understanding that by submitting your data to Wreno, you understand and acknowledge to have your data transferred to, US or another jurisdiction which may not offer the same level of privacy protection as those in the country where you are located.
10. Privacy Rights. THIS INCLUDES CALIFORNIA (AND OTHER STATES [INCLUDING BUT NOT LIMITED TO VIRGINIA AND COLORADO)] PRIVACY RIGHTS.
a. The following disclosures are intended to provide additional information about the categories of personal data we collect (as defined above), the sources of the personal data, how we use each category personal data, and how we disclose personal data. These disclosures do not limit our ability to use or disclose information as described above.
i. Category of personal data: Name, e-mail or user ID, gender, phone number, payment details, date of birth, geolocation, and any other conversation content that might be generated by you on the Services or your use of the Services.
ii. Sources of personal data: directly from you, third-party sites or sources such as our trusted business partners, analytics tools, and social networks.
1. To enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
iii. Use of personal data: deliver the Services to you, provide you information and communicate with you about your account and usage such as about your payments or transaction history, provide you promotions, enhance and personalize your user experience. Lastly, to improve our Services as well as build new services in the future.
iv. Disclosure of personal data: our affiliates, our services providers such as for hosting the Service, processing payments, and communicating with you.
b. To the extent provided for by law, you may have the following privacy rights:
i. The right to know what personal data we have collected and how we have used and disclosed it;
ii. The right to request deletion of your personal data; and 3. The right to be free from discrimination relating to the exercise of your privacy rights.
c. We do not and will not sell or share (as defined by CPRA) your personal data.
d. Exercising Your Rights: California residents and those in jurisdictions with similar privacy laws can exercise the above privacy rights by emailing us at support@wreno.io.
e. Upon receiving your request, we will respond without undue delay following receipt. The response period may be extended when reasonably necessary and permitted by law.
f. If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at support@wreno.io.
g. Verification: in order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your identity before you can submit a privacy request to know or delete personal data. In order to keep your data accurate and complete, you can log in to review and update your account data. You may also contact us to: request the personal data we have collected from you or request the rectification or deletion of such data. We will do our best to honor your requests subject to any legal and contractual obligations. If you do not wish to receive promotional emails from us, you may opt out at any time by using the link in the email itself. Please note that it may take up to ten (10) days to process your request.
i. SMS SERVICE AND TCPA COMPLIANCE. For users who opt to receive SMS text message communications from us, we collect and store user phone numbers and the content of those text messages. This information is solely used to deliver the SMS services users have requested and consented to receive as part of our services.User phone numbers and text message content are stored by our SMS providers in compliance with all TCPA regulations for text messaging services. We provide two distinct options to opt-out of receiving future SMS communications: replying "STOP" directly within the SMS program or by contacting customer support via support@wreno.io to request removal.
h. Authorized Agent. You may submit a request to know or a request to delete your personal data through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency.
i. In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
11. Cookies
a. Our Services use cookies and other similar device identification technologies (collectively "cookies") to provide our services, to understand how they are used, and for analytics, personalization, customization and marketing purposes. Personal data, such as your email address, may be collected through the cookies.
b. Cookies may also be set by the Services feature to enable it to function properly. Information collected by these cookies is governed by the privacy policy of the company that created it.
c. What are cookies? We use the term “cookie” to refer to all technologies which store and access information on the device that you use to access our services, such as your computer, tablet, or mobile phone. For example, we use HTTP cookies (web/browser cookies), which are small data files (typically made up of numbers and letters) that are downloaded when you access our services and allow us to recognize your device.
d. Cookies enable websites to recognize your device and are often used to help the website function properly and to provide information to the owner(s) of the site. Cookies are necessary to recognize or “remember” anything about visitors.
e. First party cookies: these are sent and are managed by Company.vi. Third-party cookies: these are not owned managed by Company, but by another entity.
f. Further information:
i. When you visit our sites or otherwise interact with our Services, we and our service providers acting on our behalf automatically collect certain data using tracking technologies like cookies, and similar technologies. We use this data to understand how visitors to our websites are using them and which pages and features of the websites are most popular. This helps us understand how we can improve our websites and track performance of our advertisements.
ii. In addition, we use tracking technologies to help improve the navigation experience on our Services. We don’t sell this information to third parties.
iii. Cookies and similar technologies are pieces of data contained in a very small text file that is stored in your browser and/or device. These allow our Services to identify your device as you navigate our Services.
iv. By themselves, cookies do not identify you specifically, instead they recognize your web browser or device.
12. Children’s data. The Services are directed to serve adults-only. You must be at least eighteen (18) years of age to use the Services, unless the age of majority in your jurisdiction is greater than eighteen (18) years of age, in which case you must be at least the age of majority in your jurisdiction (e.g., twenty-one (21)). If you are under the applicable age of majority, you shall not use and are not permitted to use the Services and you must immediately leave the Services. By Using the Services, you represent and warrant that you have reached at least the age of eighteen (18) and the age of majority in your jurisdiction. We maintain a zero-tolerance policy for any minors on the Services. For the avoidance of doubt, this includes whether such individuals are actually minors or pretending to be minors. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a person below 18 years of age or younger has provided personal data to us, we automatically delete such information. If you are a parent or guardian of a minor under the age of eighteen (18) and believe he or she has disclosed personal data to us, please contact us at support@wreno.io.
13. Changes and contacting us.
a. This Policy is current as of the Effective Date set forth above and if any changes are made, we’ll post them on this page. If you continue to use Wreno after those changes are in effect, you agree to the changes. This Policy may change if there is a material change to the way data is processed by Wreno.
b. If you have any questions or comments about this Policy, please contact us at support@wreno.io or by mail at Wreno Home Services, LLC 15333 North Pima Rd STE 305 Scottsdale, Arizona, 85260.
c. We will update this Policy as necessary to stay compliant with relevant laws. We may update this Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information.
d. Reading this Policy will help you understand your privacy rights and choices. Please note our Services are subject to our policies and practices and aim to protect your rights and choices. If you disagree, please refrain from using our Services. Contact us at support@wreno.io for assistance.
