Terms of Use and Conditions

Last updated: November 28, 2023 Thank you for choosing Wreno, a Software-as-a-Service (SaaS) company that provides a Vendor Management tool for Property Managers. Our digital product involves two entities: Wreno, Inc. and its subsidiary entity named Wreno Home Services, LLC, with Wreno ("Wreno", "we", "us" or "our") being our commonly used business name.

1. ACCEPTANCE OF TERMS

By accessing and using the Wreno website, platform and App (together "Wreno" or "Site"), you agree to be bound by these Terms of Use ("Terms"). These Terms govern your use of the Wreno Site and any services, features, or content made available through the Site. If you do not agree to these Terms, please do not use our Site or services.

2. ADMINISTERING VENDOR AGREEMENTS VIA CLICKWRAP

We are involved in providing digital services to aid Property Managers in streamlining their Vendor onboarding process, maintaining compliance, and facilitating new Vendor sourcing through our platform. Our Vendor Management Software is designed to cater to the needs of Property Managers by providing them with an all-in-one solution to manage their Vendors effectively, including the administration of Vendor agreements through clickwrap. By opting into Wreno managing your Vendor agreements, you consent to the use of clickwrap technology for the acceptance of Vendor agreements.

3. SCOPE OF SERVICES

Our Vendor Management Software is a network for new Vendor sourcing for Property Managers. As a part of our services, we provide vendor onboarding, compliance management, and a platform for Property Managers to source new vendors.

4. USE OF WRENO

The Wreno App and the Wreno website, while both owned by Wreno, may operate independently. This means you might experience different features or functionalities across these platforms. As a user of Wreno – whether on the app or the website – you are required to adhere to lawful use, comply with our terms and adhere to any additional policies, rules or guidelines that are provided on our Site, and refrain from any illegal or fraudulent activities. This includes, but is not limited to, activities like hacking, spamming, or disseminating malware.

5. INTELLECTUAL PROPERTY

Wreno, along with all its content and intellectual property rights, are exclusively owned by Wreno and/or its licensors. This includes all materials on our Site such as text, graphics, logos, images, and software, and they are all protected by copyright, trademark, and other intellectual property laws. You are strictly prohibited from using, copying, reproducing, distributing, transmitting, broadcasting, displaying, selling, licensing, or exploiting any content belonging to Wreno without obtaining our prior written consent.

6. USER REGISTRATION AND DATA COLLECTION

To use Wreno, you must register for an account by providing your name, email address, and other required information. You must be at least 18 years of age to register and use Wreno. By creating an account, you agree to provide accurate and complete information about yourself and to maintain the security of your login credentials. As part of our Services, we will collect and store specific user information, which may include W9s (containing Social Security Numbers for individual providers or business personal TINs for companies) business and/or personal TINs), certificates of insurance, professional licenses, vendor agreements, company policy/requirement documents, and the results of third-party background checks. By signing up for a Wreno account, you agree to receive promotional and marketing emails from us. You can opt out of marketing communications at any time by clicking the unsubscribe link in the emails or adjusting your account notification settings. As part of providing our service, we may collect phone numbers and store text message content. This data is used solely for providing text message updates and communications as part of our service. We do not sell or share user data with third parties except to provide service at the user's request. Our use of phone numbers complies with telemarketing regulations including TCPA consent requirements.

7. USER CONTENT

You may submit content to us, including but not limited to comments, messages, and other materials. By submitting content to us, you represent and warrant that you have the right to do so and that the content is not confidential, infringing, or otherwise unlawful. You grant Wreno a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, display, reproduce, modify, and distribute your content in connection with Wreno.

8. SMS SERVICES

By submitting your phone number and opting in, you consent to receive text messages from us in relation to your interactions with our Site and services. These messages may include informational, transactional, or promotional content. Informational and transactional messages will be sent in direct response to your interactions with our Site, such as updates on onboarding status or document acceptance. Promotional messages may contain service announcements or special offers. The frequency of transactional messages will depend on your account activity, while promotional messages will be limited to no more than 5 per month. Message and data rates may apply. If at any time you wish to discontinue receiving SMS messages from us, you can opt-out by: replying "STOP" to any of our messages or by contacting our support team via support@wreno.io. Upon receiving your opt-out request, we will send you a confirmation message and cease sending you further SMS messages. Please note, this opt-out only applies to SMS communications and does not affect other forms of communication you have consented to receive from us. There is no fee to opt-out of SMS messages; however, please note standard message and data rates may apply.

9. USER-GENERATED CONTENT AND COMMUNITY FEATURES

Our services offer communication features like email invitations and, potentially in the future chat options. While chat conversations are typically between two users, we may have multiple coordinators join an ongoing chat thread to assist in addressing the user's question or issue. This means a chat interaction may reflect more than two users, with multiple Wreno coordinators able to view and respond in the same continuous chat session. All rules of conduct and privacy policies apply equally regardless of communication channel, number of users or Wreno coordinators assisting the user. We aim to provide collaborative, team-based support. Please note, we currently do not support group chats or forums.

10. SUBSCRIPTION-BASED SERVICES OR IN-APP PURCHASES

We will be using a payment processing platform (such as Stripe) for subscription and other charges, which will be applicable to each Vendor for every new customer they onboard and each Property Manager for each new Vendor they successfully onboard. Payments can be made via ACH or credit card. We currently use Stripe as our payment processor, but reserve the right to change payment providers at our discretion.

11. PUSH NOTIFICATIONS

We wish to point out that we also may provide notifications to your phone. These could be push notifications, SMS messages, or in-app alerts. You have the option to control your notification preferences within the application settings.

12. UNCLAIMED VENDOR PROFILES

We may create and display Vendor profiles that contain publicly available information about vendors who are not currently registered members of the Wreno platform ("Unclaimed Vendor Profiles"). Unclaimed Vendor Profiles are generated for informational purposes only and may display data aggregated from public sources, including but not limited to company websites, marketing materials, and public business listings. Vendors who would like to claim their Unclaimed Vendor Profile, dispute information accuracy, or request removal of a profile may contact Wreno at support@wreno.io. We will make good faith efforts to honor verified requests from the appropriate vendor representative(s) regarding claimed profiles. However, we assume no responsibility or liability for the accuracy, content, or availability of Unclaimed Vendor Profiles. Vendors hereby waive any claims against Wreno related to Unclaimed Vendor Profiles or the use of publicly sourced data.

13. THIRD-PARTY SERVICES AND INTEGRATIONS

In order to enhance your experience with our platform, we partner with various third-party services. This helps us offer functionalities like: Vendor Screening: We use services such as Checkr for conducting background checks; Payment Processing: Platforms such as Stripe to handle your payment transactions; Document Management: Tools that assist in reading and extracting data from documents; Digital Signatures: Services such as HelloSign are used for electronic signing processes; Communication: Platforms like Aircall and Twilio facilitate SMS, phone calls, and voicemails. Be aware, that we store necessary data such as names, phone numbers, and message content for these communications. Custom integrations and API access are also available to connect our platform with various property management software systems, including both third-party solutions and proprietary customer systems. As a property manager, you need to authorize these integrations and confirm your right to enable such connections. By using our platform and enabling these integrations, you allow us to exchange necessary data with these systems, like vendor and property details, for providing our services. We commit to safeguarding the security of these integrations and preventing unauthorized access. However, we cannot be held liable for issues arising from integrations or API access that you authorize. Remember, enabling custom integrations or API access might require sharing sensitive information, like API keys, between our platform and your management system. It's your responsibility to inform us about any special handling required for such sensitive credentials.

14. PERSONAL DATA BREACHES

We do not guarantee that the security measures are effective under all circumstances. If we discover a personal data breach, we inform the client of this without undue delay. The agreement stipulates in which way we inform the client of personal data breaches. If no specific arrangements have been agreed on, we contact the client’s contact person in the usual way. It is up to the controller - i.e. client or client's client - to assess whether the personal data breach reported by Wreno, must be reported to the supervisory authority or the data subject. Reporting personal data breaches is, at any time, the controller’s – i.e. client’s or client’s client’s – responsibility. Wreno is not obliged to report personal data breaches to the supervisory authority and/or the data subject. Where required, we provide further information on the personal data breach and render assistance in providing the information to the client that the client needs to report a breach to the supervisory authority or the data subject. We may charge clients for the costs involved in this context, within reason and at our current rates.

15. CONFIDENTIALITY

We ensure that the obligation to observe confidentiality is imposed on any person processing personal data under our responsibility. We are entitled to provide personal data to third parties if and insofar as this should be required pursuant to a judicial decision or a statutory requirement, on the basis of an authorized order by a public authority or in the context of the proper performance of the agreement.

16. ACCOUNT DELETION, SUSPENSION AND TERMINATION

You may terminate these Terms at any time by requesting the deletion of your User account and discontinuing your use of Wreno, including any API integrations with third-party property management software. Please note that upon termination of your User account and discontinuation of the use of Wreno, including any API integrations with third-party property management software, all associated User data will be permanently deleted. However, certain relevant information may be retained, such as records pertaining to transactions or interactions. Any retained information will be handled in accordance with our privacy practices. We reserve the right to terminate or suspend your access to our Site and/or digital products, with or without cause or notice, and without liability. Upon termination, your right to use the digital products will immediately cease. Any provisions of these Terms that, by their nature, should survive termination, shall survive termination, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. We will not be liable to you or to any other person as a result of and against any and all claims, liabilities, damages, losses, costs, expenses, and/or fees (including reasonable attorneys' fees and court costs) arising from or in connection with your use of Site, your violation of these Terms, or your violation of any rights of any other person or entity.

17. COMPLIANCE AND LEGAL OR REGULATORY REQUIREMENTS

In the event that a User's subscription is not renewed, this User may be designated as non-compliant for existing customers. Please be aware that detailed information concerning the non-compliance status and the process of reinstatement will be provided to the User separately. For further information or assistance, please contact us at support@wreno.io. We are not aware of any specific legal or regulatory requirements that apply to our business or industry. However, we are committed to complying with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA).

18. MODIFICATIONS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our Services following any such modification constitutes your acceptance of the modified Terms. We may also change or discontinue Services, in whole or in part. It is important that you review the Terms whenever we modify the Terms, because your continued use of the Services indicates your agreement to the modifications.

19. DISCLAIMER OF WARRANTIES

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. Wreno disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, and any warranties arising out of course.

20. MISCELLANEOUS

These Terms constitute the entire agreement between you and Wreno and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Wreno's failure to enforce any right or provision of these Terms shall not be deemed as a waiver of such right or provision. It is important to note that these Terms may be updated from time to time, and by continuing to use our platform, you agree to be bound by any such updates.

21. LIMITATION OF LIABILITY

21.1 OUR ROLE IN VENDOR AGREEMENTS

OUR ROLE IS SOLELY TO PROVIDE A PLATFORM FOR THE ADMINISTRATION AND FACILITATION OF VENDOR AGREEMENTS BETWEEN PROPERTY MANAGERS AND VENDORS. WE ARE NOT A PARTY TO ANY VENDOR AGREEMENT FACILITATED THROUGH THIS PLATFORM.

21.2 NO LIABILITY FOR VENDOR AGREEMENTS

WRENO SHALL NOT BE LIABLE FOR ANY ISSUES OR DISPUTES ARISING FROM YOUR VENDOR AGREEMENTS. ANY ISSUES OR DISPUTES ARISING FROM VENDOR AGREEMENTS SHOULD BE ADDRESSED DIRECTLY WITH THE PROPERTY MANAGER INVOLVED.

21.3 DISCLAIMER FOR DOCUMENTS AND INFORMATION

WE EXPLICITLY DISCLAIM LIABILITY FOR ANY FORGED, INAUTHENTIC, INACCURATE, FALSIFIED OR FRAUDULENT DOCUMENTS THAT MAY BE SUBMITTED BY USERS, VENDORS OR PROPERTY MANAGERS THROUGH THE SITE. THIS INCLUDES ANY LEGAL CONSEQUENCES THAT MAY ARISE DUE TO SUCH DOCUMENTS. WE SHALL NOT BEAR ANY LIABILITY IN THE EVENT THAT A VENDOR SUBMITS AN INACCURATE OR FALSIFIED INSURANCE POLICY, WHICH PASSES OUR VERIFICATION PROCESS, AND ANY SUBSEQUENT INCIDENT OCCURS AS A RESULT. OUR VERIFICATION OF INSURANCE CERTIFICATES AND POLICIES PROVIDED BY VENDORS IS LIMITED TO CONFIRMING THE POLICY NUMBER, THE ACTIVE STATUS OF THE POLICY AND THE CERTIFICATE HOLDER NAME BASED ON INFORMATION DIRECTLY AVAILABLE FROM THE INSURER. WE DO NOT CHECK FOR OR VERIFY ANY OTHER POLICY DETAILS OR COVERAGE LIMITS. AS SUCH, WE ARE NOT RESPONSIBLE FOR ANY DISCLOSED CHANGES OR MODIFICATIONS MADE TO THE POLICY PRIOR TO OUR VERIFICATION, SUCH AS ADJUSTMENTS TO COVERAGE LIMITS. IN INSTANCES WHERE A VENDOR MAY HAVE MADE UPDATES OR MODIFICATIONS TO THEIR INSURANCE POLICY BEFORE OUR VERIFICATION PROCESS, WE ARE NOT LIABLE FOR ANY DISCREPANCIES OR UNAWARE OF THESE CHANGES. WE ARE ALSO NOT RESPONSIBLE FOR ANY IMPACTS OR CONSEQUENCES ARISING FROM CHANGES OR UPDATES TO POLICIES OR DOCUMENTS AFTER OUR VERIFICATION AND UNTIL THEIR NEXT RENEWAL OR SUBMISSION.

21.4. LIMITATION ON DAMAGES

WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OR INABILITY TO USE OUR DIGITAL PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE SHALL NOT BE RESPONSIBLE FOR ANY LOSS, DAMAGE, OR EXPENSE CAUSED BY ERRORS OR OMISSIONS IN ANY INFORMATION, INSTRUCTIONS, OR SCRIPTS PROVIDED TO US BY YOU OR ANY THIRD PARTY.

21.5 LICENSE VERIFICATION

WE VERIFY STATE AND CITY TRADE LICENSES BY COMPARING AGAINST GOVERNMENT DATABASES TO THE BEST OF OUR ABILITIES. HOWEVER, PROPERTY MANAGERS HOLD FINAL RESPONSIBILITY TO REVIEW LICENSES FOR ACCURACY AND REQUEST REJECTION IF NOT SATISFACTORY.

22. INDEMNIFICATION

YOU AGREE TO INDEMNIFY AND HOLD WRENO, OUR, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY CLAIM, DEMAND, DAMAGE OR LOSS, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR USE OF OUR DIGITAL PRODUCTS, YOUR VIOLATION OF THESE TERMS AND CONDITIONS, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER.

23. DISPUTE RESOLUTION AND GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the state of Arizona, without giving effect to any principles of conflicts of law. It is important to note that by agreeing to these Terms, you comply with the laws of the state of Arizona. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state or federal courts located nearest to Scottsdale, Arizona, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

24. CONTACT INFORMATION

If you have any questions or concerns about these Terms, please contact us at support@wreno.io.